haybaji Privacy Policy

1 Introduction and Scope

haybaji operates as a trusted platform for online gaming users in Bangladesh. This Privacy Policy clearly explains how we handle your personal information when you use the haybaji website and mobile application.

By creating an account or using the platform, you are considered to have accepted the terms of this policy. Our Terms and Conditions also contain certain provisions related to data, which complement this policy.

This policy has been drafted in line with applicable data protection regulations in Bangladesh. If any changes are made, we will update the website and, where necessary, notify you at your registered email address.

2 What Information Is Collected

2.1 Information You Provide Directly

The information you provide yourself during account registration and verification includes:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement)
• Valid email address and mobile number
• Password (stored in encrypted form — not readable in plain text)
• Documents required for identity verification (copy of national ID card or passport)
• Mobile financial service details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)

2.2 Automatically Collected Information

Certain information is recorded automatically while you use the platform:

• IP address and device type
• Browser version and operating system
• Session duration, pages visited, and click patterns
• Gameplay history, bet amounts, and results
• Transaction date, time, and amount

2.3 Cookies and Tracking Technologies

haybaji uses session cookies, persistent cookies, and similar technologies. These help maintain your login state, provide a relevant experience, and improve platform performance. You have the option to disable cookies from your browser settings, though this may limit certain functionality.

3 Purpose of Data Use

Collected information is used only for the following purposes:

• Account creation, verification, and management
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotions, and rewards
• Fraud prevention and ensuring account security
• Customer service and support (via 24/7 live chat and email)
• Analysing and improving platform performance
• Meeting legal obligations

4 Data Sharing and Third Parties

4.1 When Data Is Shared

haybaji may share data in the following limited circumstances:

• Service Providers: Partners required for payment processing, identity verification, and technical services — only the relevant data is shared.
• Legal Requirements: In response to a valid order from a court or competent authority.
• Fraud Prevention: With applicable security services to protect accounts.

4.2 Game and Technology Providers

The haybaji platform runs games from various international game developers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. Gameplay and transaction data is shared with these technology partners over secure connections to maintain service quality.

5 Data Storage and Security

5.1 Security Measures

haybaji follows industry-standard technologies and practices to protect data:

• SSL (Secure Socket Layer) encryption — all data is transmitted over encrypted channels
• Password hashing — stored passwords are never kept in plain readable form
• Two-factor authentication (OTP) — added protection for account access
• Regular security audits and system testing
• Automated monitoring to detect unauthorised access

5.2 Retention Period

All relevant data is retained for as long as the account remains active. Even after an account is closed, certain data may be kept for a defined period to meet legal obligations.

6 Your Rights and Controls

As a haybaji user, you have the following rights over your own data:

6.1 Right to Access

You can view the information stored in your account at any time. If you need additional information, you can contact the haybaji support team.

6.2 Right to Correction

If there are any errors in your registered information, they can be corrected through account settings or via the support team. Documents may be requested for corrections related to identity verification.

6.3 Account Closure and Data Deletion Request

You may request haybaji to close your account and delete your personal data. However, data that falls under legal obligations may need to be retained for a specified period.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may withdraw that consent at any time. This does not stop necessary communications related to the core service.

7 Protection of Minors' Data

haybaji is operated exclusively for those aged 21 and above. We do not knowingly collect any information from those under 21. Age verification is in place at the time of account registration.

If it is believed that a minor's information has been collected inadvertently, haybaji will take immediate steps to delete that data. For more information on responsible gaming, please read our Responsible Gaming page.

8 International Data Transfers

As haybaji is connected to an international platform, some data may be processed outside Bangladesh for technical services. In such cases, we ensure that the transfer process is secure and that proper data protection standards are maintained.

Data protection obligations are included in agreements with third-party technology partners. To learn more about our organisation, visit the About Us page.

9 Policy Changes and Notification

haybaji reserves the right to amend this Privacy Policy when necessary. For any significant changes:

• The "Last Updated" date on the website will be updated
• For important changes, a notification will be sent to the registered email address
• Continued use of the platform after an update will be considered acceptance of the new policy

It is therefore advised to visit this page regularly to stay informed about policy updates.

10 Relationship with Other Policies

This Privacy Policy is related to haybaji's other legal documents. The overall terms of platform use, bonus rules, and provisions regarding user responsibilities are set out in our Terms and Conditions. Together, these two documents form haybaji's user protection framework.